At GoGo, we are committed to providing a smooth, transparent, and reliable shopping experience.
If for any reason you are not satisfied with your purchase, please review our refund policy below.
You may request a refund if:
You received a damaged, defective, or incorrect item.
Your order did not arrive within the expected delivery timeframe.
You were charged incorrectly due to a system error.
Refunds are only applicable to orders made directly through GoGo.
The following items cannot be refunded:
Opened or used personal care products
Perishable goods (e.g., fresh food, frozen items)
Medicines or health-related items (unless damaged or incorrect)
Items marked as “final sale”
To request a refund:
Contact our support team within 48 hours of receiving your order.
Provide your order number and photos of the product (if applicable).
Our team will review the case and notify you of approval or rejection.
If approved:
Refunds will be issued to the original payment method.
Processing may take 3–7 business days, depending on your financial provider.
You may cancel an order before it is processed or dispatched.
Once an order is on its way, it cannot be cancelled — only eligible for refund review.
For any refund-related questions or requests, please contact:
📧 gogo@wizzy.co.il
Our team is here to assist you and ensure you have the best experience possible.
